Privacy policy
Privacy Policy
Soultag Store — How We Handle Your Data
Soultag operates this store and website to provide you with a curated shopping experience (the "Services"). Soultag is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how we collect, use, and disclose your personal information when you visit, use, or make a purchase using the Services or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing, and disclosure of your personal information.
By using and accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use, and disclosure of your information as described herein.
Depending on how you interact with the Services, we may collect or process the following categories of personal information:
Financial information — credit/debit card numbers, payment details, and transaction information.
Account information — username, password, security questions, preferences and settings.
Transaction information — items viewed, added to cart or wishlist, purchased, returned, or cancelled.
Communications with us — content of messages, including customer support inquiries.
Device information — browser, network, IP address, and other unique identifiers.
Usage information — how and when you interact with or navigate the Services.
Automatically — from your device via cookies and similar technologies when you use our Services.
Service providers — when we engage them to enable certain technology and they collect data on our behalf.
Partners or third parties — in accordance with their own privacy practices.
Marketing & advertising — send promotional communications by email, text, or post, and show relevant ads based on your activity.
Security & fraud prevention — authenticate your account, detect fraudulent or malicious activity, and protect public safety.
Communicating with you — provide customer support and maintain our business relationship.
Legal reasons — comply with applicable law, respond to legal process, and enforce our terms and policies.
With business and marketing partners to provide personalised advertising.
When you direct or consent to disclosure, such as for shipping or through social media integrations.
With our affiliates or within our corporate group.
In connection with a business transaction, legal obligation, or to protect rights and enforce policies.
The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services. Information you submit may be shared with Shopify and third parties in countries other than where you reside.
Shopify may use personal information collected about your interactions with our store and with other merchants to provide enhanced features. In these cases, Shopify is responsible for the processing of your personal information.
To learn more about how Shopify handles your data, visit the Shopify Consumer Privacy Policy or the Shopify Privacy Portal.
The Services may include links to third-party websites. We are not responsible for the privacy or security of those sites and do not guarantee the accuracy or reliability of information found there. Our inclusion of such links does not imply any endorsement of those platforms or their operators.
The Services are not intended for use by children. We do not knowingly collect personal information from minors. If you are the parent or guardian of a child who has provided us with their personal information, please contact us to request its deletion.
No security measures are perfect, and we cannot guarantee complete security. We recommend avoiding unsecure channels when communicating sensitive information to us.
How long we retain your personal information depends on whether we need it to maintain your account, provide the Services, comply with legal obligations, or resolve disputes.
Depending on where you live, you may have some or all of the following rights. These rights are not absolute and may be subject to exceptions under applicable law.
Delete — request that we delete personal information we maintain about you.
Correct — request correction of inaccurate personal information.
Portability — receive a copy of your personal information and request its transfer to a third party.
Opt out of targeted advertising — opt out of the sale or sharing of your information for targeted advertising purposes. We also honour the Global Privacy Control signal.
Communication preferences — unsubscribe from promotional emails at any time using the unsubscribe link in any email we send.
If you reside in the UK or European Economic Area, you may also have the right to object to or restrict certain processing, and to withdraw consent where processing is based on consent.
We may transfer, store, and process your personal information outside the country where you live. Transfers out of the European Economic Area or the United Kingdom will rely on recognised mechanisms such as the European Commission's Standard Contractual Clauses or equivalent UK instruments.
If you have concerns about how we process your personal information, please contact us using the details below. Depending on where you live, you may also have the right to lodge a complaint with your local data protection authority.
We may update this Privacy Policy from time to time to reflect changes in our practices or for operational, legal, or regulatory reasons. We will post the revised policy on this website and update the "Last updated" date accordingly.
For questions about our privacy practices, to exercise your rights, or for any other privacy-related enquiries, please contact us at:
For the purpose of applicable data protection laws, we are the data controller of your personal information.
Questions? We're always happy to help — info@soultagstore.com
